Frequently Asked Questions
Your guide to premium billiard equipment and service.
How long does it take for my pool cue to ship?
Most in-stock orders placed before 2:00 PM EST ship the same business day. Delivery times vary based on your location and the shipping method selected at checkout.
Can I have a custom tip installed on a new cue purchase?
Yes, Seybert's offers professional tip installation services. You can select your preferred brand and hardness from our wide selection, and our expert technicians will install it before shipping.
What is your return policy on billiard cues?
We offer a 30-day return policy on most items. Cues must be in new, unchalked condition to qualify for a full refund. Please contact our support team to initiate a Return Merchandise Authorization.
Do you offer international shipping for cue cases and accessories?
Yes, we ship billiard supplies worldwide. International shipping rates and estimated delivery times are calculated at checkout based on the destination country and package weight.
How do I know if a shaft will fit my current cue butt?
Compatibility depends on the joint type (e.g., 5/16x18, Uni-Loc, Radial). If you are unsure of your cue's joint style, please refer to our Joint Guide or contact our specialists for assistance.
Are the products sold on Seybert's covered by a warranty?
All products are covered by their respective manufacturer's warranties. We only sell authentic gear from top brands like Predator, Cuetec, and Viking to ensure the highest quality standards.