Returns & Exchanges

At Seybert's Billiard Supply, we want you to be 100% satisfied with your purchase, which is why we offer a 60-day money-back guarantee on most items. Whether you need a different cue weight or a full refund, our hassle-free process ensures your gear is exactly what you need for your next game.

Return Process

• 1.
  Initiate Your Return

  Log into your Seybert's account or visit our returns portal with your order number and zip code to start the process and select the items you wish to return.

• 2.
  Prepare the Package

  Carefully pack your items in their original packaging, ensuring that cues are properly protected and all accessories or tags are included to qualify for a full refund.

• 3.
  Label and Ship

  Print your prepaid shipping label provided by our portal and drop the package off at any authorized shipping location or your local carrier center.

• 4.
  Inspection and Refund

  Once our warehouse receives and inspects your return for quality assurance, we will process your refund or exchange within 3-5 business days to your original payment method.